© 2019 Prestige Promotions
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Prestige Promotions, Unit 2, Grove Farm, Ivinghoe Aston, Beds, LU7 9DF
+44 (0)1442 879000
In these terms and conditions, the following words shall have the following meanings:
“Booking Fee” means the booking fee (if any) payable as detailed on the Seller’s invoice or as otherwise notified on the Website;
“Conditions” means the standard terms and conditions of sale set out below;
“Confirmation” means the placing by the Customer of an order for an Event Hospitality Package or a Ticket/s via e mail, post, sms, or by verbal communication and documentation from the Seller to the Customer confirming their booking of an Event Hospitality Package or a Ticket/s
“Contract” means a legally binding contract made in accordance with Condition 2 of the Conditions;
“Customer” means the purchaser of the Hospitality Package or Tickets;
“Deposit” means the deposit (if any) payable as detailed on the Seller’s invoice or as otherwise notified in correspondence
“Event” means a UK entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event, or a travel event overseas which the Seller has created or built a package around.
“Hospitality Package” means the hospitality package to be sold to the Customer by the Seller which may include without limitation; a ticket to the Event together with catering at the Event within the facilities at or in the vicinity of the Venue; which could be for a day or part of a day, of for several days in UK or a destination outside the UK
“Price” means the price of the Hospitality Package detailed on the Website, via email or as otherwise notified by the Seller in writing.
“Promoter” means the person, firm or company staging the Event if different from the Venue or the Seller;
“Seller” means Prestige Club Promotions Limited which is registered in England NNNNN);
“Tickets” means the tickets or other types of evidence (including electronic tickets, passes or badges) sold by the Seller to the Customer for the right to occupy space at or to attend an Event;
“Venue” means the facilities or location where the Event is to be staged; and
“Website” means the Seller’s website at www.prestige-promotions.co.uk of which these Conditions form part.
1.1 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.2 Any reference in these Conditions to any provision of a statue shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 Where the context dictates in these Conditions, the singular shall include the plural and vice versa and any gender includes the other gender.
2 BASIS OF SALE
2.1 All Hospitality Packages and Tickets are sold subject to availability and to these Conditions. Subject to the availability of the relevant Hospitality Package and/or Tickets at the time of such receipt by the Seller, the receipt by the Seller of a Confirmation shall constitute the booking by the Seller of Hospitality Packages and/or Tickets and shall create a Contract subject to these Conditions.
2.2 These Conditions incorporate any special terms and conditions which may be displayed on the Website with respect to a particular Event or Venue and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available on request from the Venue. In the event of any inconsistency between the terms in relation to the Venue or Promoter requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail. Save as provided in this Condition 2.2, these Conditions shall apply to the Contract to the exclusion of any other terms and conditions.
2.3 Subject to Condition 3.1 of these Conditions, no variation of the Contract shall be binding unless agreed in writing by an authorised representative of the Seller. Each of the Seller and the Customer agrees that it has not entered into these Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these Conditions or not) other than as expressly set out in these Conditions provided always that nothing in this Condition 2.4 shall operate to exclude any liability for fraud.
2.4 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
3.1 Whilst every reasonable effort will be made to ensure that the Hospitality Package is in accordance with the details as set out on the Website, the Seller reserves the right in the Seller’s absolute discretion to make any changes to the Hospitality Package which do not, in the reasonable opinion of the Seller, materially affect the quality of the Hospitality Package. A “material” change is a change which, in the Seller’s reasonable opinion, makes the Hospitality Package materially different from the Hospitality Package that purchasers, taken generally, could reasonably expect.
3.2 In the event that it is necessary for the Seller to make any material change to the Hospitality Package (other than where due to the circumstances set out in Conditions 8 and 10 and/or the acts or omissions of the Customer), the Seller will use reasonable endeavours to offer the Customer the option of an alternative Hospitality Package of comparable standard or, where such alternative Hospitality Package is not available or is unacceptable to the Customer, will repay to the Customer the Deposit, Booking Fee and any additional Price already paid by the Customer.
4.1 Subject to Condition 5.8 the Seller reserves the right, by giving written notice to the Customer at any time before delivery of the Tickets, to increase the Price to reflect any increase in cost of the Hospitality Package to the Seller including but not limited to any foreign exchange fluctuation, currency regulation, alteration of duties or any cost incurred by the Seller without fault of the Seller since the issue of the Confirmation.
4.2 The Price shall be exclusive of value added tax and all other applicable taxes which shall be paid by the Customer in addition to the Price.
5.1 The Deposit and/or Booking Fee shall be payable by the Customer as stipulated on the Booking Confirmation Invoice – the Contract - and shall be non-refundable.
5.2 On receipt of a Confirmation from the Customer the Hospitality Package shall deemed to be booked, subject to payment of the Price in full.
5.3 An invoice detailing the amount of the Price outstanding (taking into account any Deposit or Booking Fee already paid) shall be sent by the Seller to the Customer 12 weeks prior to the Event and the Customer shall pay the remainder of the Price in full no later than 8 weeks prior to the Event (time for payment being of the essence).
5.4 The Price in respect of any bookings made within 12 or fewer weeks of the relevant Event must be paid in full by the Customer at the time of booking and the Price in respect of any bookings made within 7 days of the relevant Event must be paid in full by an authorised credit card, or by bank transfer at the time of booking.
These monies are non-refundable and the Customer is encouraged to have a travel insurance (or similar) policy in place which will cover these liabilities in the event they should have to cancel.
5.5 Any additional fees or charges for any additional goods or services provided by or on behalf of the Seller for the Customer at the Event at the Customer’s request which are not included in the Hospitality Package shall be paid for in full by the Customer by an authorised credit card.
5.6 If the Customer fails to pay the Price in full by the due date as detailed on the invoice, or the Customer gives the Seller notice in writing of its intention to cancel the Hospitality Package then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract and suspend provision of the Hospitality Package and any further Hospitality Packages to the customer and the Customer shall be liable to the Seller for the Price in full and, save where otherwise agreed in writing by the Seller, shall not be entitled to a refund of any Price paid (or the Deposit or Booking Fee) and the Seller shall be permitted to charge the Customer interest (both before and after any judgment) on any part of the Price unpaid at the rate of 4 per cent per annum on a daily basis above the HSBC Bank base rate from time to time, until payment of the Price is made in full.
5.7 In the event that the Contract is cancelled in accordance with Condition 5.6 and the Deposit or Booking Fee (as appropriate) has not been paid by the date of cancellation, the Customer shall pay the Deposit or Booking Fee to the Seller immediately and the Seller shall be permitted to charge interest on the outstanding Deposit or Booking Fee at the rate specified in Condition 5.6.
5.8 In the event that the Seller is forced to increase the Price pursuant to Condition 4.1 by an amount which the Customer, acting reasonably, considers excessive, the Customer may cancel the Hospitality Package by giving written notice to the Seller within 14 days of the announcement of the change in Price to the Customer and the Seller shall repay the Deposit or Booking Fee (as appropriate) to the Customer and any additional Price already paid.
5.9 The Seller reserves the right to levy a £25 administration charge for each amendment made to the original booking at the request of the Customer.
5.10 Individuals and businesses should take care not to fall victim to schemes which misuse our name and/or falsely claim to be affiliated with Prestige Promotions. If, before you make payment you'd like to find out more, here are some ways to avoid being scammed LINK
6 DELIVERY OF TICKETS
6.1 Delivery of the Tickets shall be deemed to be made on the earliest occurrence of either; collection of the Tickets by the Customer from the Seller, or delivery of the Tickets by the Seller to the Customer, or delivery of the Tickets by the Seller to a third party carrier for delivery to the Customer.
6.2 Any dates quoted for delivery of the Tickets are approximate only and the Seller shall not be liable for any delay in delivery of the Tickets however caused. Time for delivery shall not be of the essence unless previously agreed by an authorised representative of the Seller in writing.
6.3 Tickets will not be issued to the Customer prior to receipt and bank clearance of payment in full of the Price in respect of the relevant Hospitality Package or Tickets. Following receipt of the Price in full from the Customer, the Seller shall attempt, but not be obligated, to dispatch the Tickets and any ancillary Event information to the Customer no later than 2 weeks prior to the Event.
6.4 The Seller reserves the right to make Tickets available for collection at the Venue box office. The Customer will be notified by telephone, email or in writing of the arrangements for collection (using the details provided by the Customer at the time of Confirmation) if this becomes necessary. Where there is not enough time to deliver Tickets, the Customer will be told at the point of purchase the arrangements for collection of Tickets.
6.5 It is the Customer’s responsibility to check Tickets on receipt as mistakes cannot always be rectified after purchase.
7 RISK AND PROPERTY IN TICKETS
7.1 Risk of damage to or loss of the Tickets shall pass to the Customer:
(a) in the case of Tickets collected from the Seller’s premises, at the time when the Customer collects the Tickets; or
(b) in the case of Tickets to be delivered to the Customer’s premises by the Seller, when the Seller leaves the Tickets at the Customer’s premises; or
(c) at the time of posting, if the Tickets are to be posted by the Seller to the Customer; or
(d) at the time of the Seller handing the Tickets to a third party, if the Tickets are to be delivered by a third party carrier.
7.2 Once risk of damage to or loss of the Tickets has passed to the Customer in accordance with Condition 7.1 the Seller shall not be liable to replace any lost or damaged Tickets. Duplicate Tickets may only be issued at the discretion of the Venue or the Promoter. If duplicates are issued, a reasonable administration charge may be levied.
7.3 Notwithstanding delivery and the passing of risk in the Tickets, or any other provision of these Conditions, the property in the Tickets shall not pass to the Customer until the Seller has received in cash or cleared funds the payment in full of the Price and all other sums due to the Seller from the Customer.
7.4 All Tickets are non-transferable and the Customer shall not be entitled to sell or to pledge or in any way transfer the tickets or Hospitality Packages to a third party without prior written consent of the Seller
7.5 The Customer acknowledges that the Seller has no control over the pricing of Tickets and that any description of the position of seats is that of the Promoter or the Venue. The Seller, Venue and/or Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided that they are of no less value to that stated on the Ticket.
7.6 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on the Customer to use, alter, copy or otherwise deal with any symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
7.7 Where any valid claim in respect of the Hospitality Package which is based on the validity of the Tickets is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace such Tickets free of charge or, at the Seller’s sole discretion, refund to the Customer the Price of the Hospitality Package (or a proportionate part of the Price), but the Seller shall have no further liability to the Customer.
8 EVENTS AND CANCELLATIONS
8.1 Where the Seller has no control over the running of the Event and the Seller gives no warranty and makes no representation that the Event shall take place and, subject to Conditions 8.3 and 8.4, the Seller shall not be liable to give any refund in the event of the Event being cancelled or postponed.
8.2 Where an Event is cancelled or re-scheduled, the Seller will use its reasonable endeavours to notify the Customer using the details provided at the time of Confirmation but the Seller does not guarantee that the Customer will be informed of such cancellation before the date of the Event.
8.3 If for any reason the Event is postponed, the Customer’s booking for that Event will be valid for the re-scheduled Event (if any) save where such re-scheduled Event takes place at a location other than the original Venue.
8.4 If for any reason outside the control of the Seller (including, without limitation, due to the circumstances set out in Condition 10) the Event is postponed, cancelled or abandoned (whether wholly or in part) any refunds shall be limited to refunds (if any) that may payable under the rules and regulations of the Venue and/or Promoter less any Booking Fee and the Customer is advised to take out its own insurance to cover such risks.
8.5 Where a refund is sought, the Customer must bring this to the attention of the Seller as soon as reasonably possible upon becoming aware of the cancellation, postponement or abandonment.
8.6 For football matches, no guarantees can be given that the Event will take place at a particular time or on a particular date and the Venue and/or the Promoter reserve the right to reschedule any such Event without notice and without any liability whatsoever. The details given on football tickets are indicative only and it is the Customer’s responsibility to check the final arrangements for any matches for which they have tickets, including the date and kick-off time of any such Event.
8.7 Subject as expressly provided in these Conditions, and except where the Hospitality Package is sold to a person dealing as a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statue or common law are excluded to the fullest extent permitted by law.
8.8 Where the Hospitality Package is sold under a consumer transaction (as defined by the Consumer Protection from Unfair Trading Regulations 2008) the statutory rights of the Customer are not affected by these Conditions.
8.9 The Seller has no control over the running of the Event or the Venue and accepts no liability for any acts or omissions on the part of persons organising the Event